PRIVACY POLICY

Last Updated: September 16, 2026

1. INTRODUCTION

Elementalz Brand LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit truelementz.com (the "Site"), purchase our products, or otherwise interact with us. It also explains our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site.

Personal Information You Provide

This may include:

• Name
• Email address
• Mailing address
• Phone number
• Date of birth for age verification
• Payment and billing information
• Account information
• Information you provide when contacting customer support

We may collect this information when you create an account, place an order, subscribe to our newsletter, contact us, or otherwise interact with the Site.

Automatically Collected Information

When you access or use our Site, we may automatically collect information about your device and activity, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Dates and times of visits
• Device and usage information

Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar technologies to understand how visitors use our Site, improve functionality, analyze performance, and improve your experience.

You may control or disable certain cookies through your browser settings.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Process and fulfill your orders
• Verify your age
• Ship products to you
• Create and manage your account
• Communicate with you regarding orders or account activity
• Respond to customer service inquiries
• Send marketing communications, promotions, and newsletters when you have opted in
• Improve our Site, products, services, and customer experience
• Detect and prevent fraud or unauthorized activity
• Address security or technical issues
• Comply with applicable laws, regulations, and legal processes

4. AGE VERIFICATION

Our products are intended for adults only.

We may collect and verify your date of birth during checkout or at other points on the Site to confirm that you meet the applicable minimum age requirement to purchase our products.

We do not knowingly collect personal information from anyone under the age of 21. If we discover that personal information has been collected from an individual under 21, we will take reasonable steps to delete that information.

5. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information.

We may share your information with the following parties:

Service Providers

We may share information with third-party companies that provide services on our behalf, including:

• Payment processing
• Order fulfillment
• Shipping
• Age verification
• Email delivery
• Website hosting
• Analytics
• Fraud prevention
• Customer support

Business Transfers

If Elementalz Brand LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of company assets, or similar transaction, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or valid governmental request.

We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of Elementalz Brand LLC, our customers, our Site, or others.

With Your Consent

We may disclose your information for another purpose when that purpose is disclosed to you and you provide your consent.

6. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure.

While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

We may retain certain information for longer periods when required or permitted by applicable law, including for legal, accounting, tax, fraud prevention, or regulatory purposes.

8. YOUR CHOICES AND RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restrictions on certain uses of your information
• Opt out of certain marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained within those emails.

To exercise any applicable privacy rights, you may also contact us using the information provided below.

9. CHILDREN'S PRIVACY

Our Site and products are not directed toward individuals under the age of 21.

We do not knowingly collect personal information from individuals under 21.

If we learn that we have collected personal information from an individual under 21, we will take reasonable steps to delete that information promptly.

10. THIRD-PARTY LINKS

Our Site may contain links to websites, services, or platforms operated by third parties.

Elementalz Brand LLC is not responsible for the privacy practices, security, policies, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is posted to the Site.

The "Last Updated" date at the top of this Privacy Policy will indicate when the policy was most recently revised.

Your continued use of the Site following the posting of changes constitutes your acceptance of the updated Privacy Policy.

12. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Elementalz Brand LLC

Email: support@truelementz.com

Website: truelementz.com